Delivery & Returns

Order processing

We normally prepare in-stock orders within 1–2 business days after payment approval. Weekends, public holidays, payment reviews and high-volume periods can add time. We will contact you if a material delay affects your order.

Delivery estimates and charges

Available DHL services, charges and destination-specific transit estimates are shown before payment. Transit estimates begin when the parcel is handed to the carrier and are not guaranteed delivery dates. Any complimentary-delivery offer applies only where checkout confirms it. If checkout does not present an available delivery service, charge and destination-specific estimate, the order cannot be completed.

International delivery

Available countries appear at checkout. Unless checkout expressly states otherwise, destination-country import duties, taxes and customs fees are paid by the recipient.

Tracking and address accuracy

Tracking is emailed after dispatch where the selected service supports it. Enter a complete delivery address and monitor tracking. Contact us immediately if an address is wrong; changes cannot be guaranteed after processing begins.

Delayed, lost or damaged parcels

If tracking has not moved beyond the carrier’s expected window, contact Customer Care. Photograph visibly damaged packaging and its delivery label before opening it, and retain the packaging while we investigate.

Returns overview

You may request an eligible return within 30 days after recorded delivery. Do not send an item without contacting us first. Full eligibility, costs, exceptions and refund timing are explained in our Returns & Refunds Policy.

Last updated: 31 October 2026