Customer Care
Frequently Asked Questions
Straight answers about products, ordering, delivery, returns and payment.
Products
How do I choose the right product?
Review every image, option, dimension and product detail shown on the listing. If a specification you need is missing, contact us before ordering.
Will the colour match my screen exactly?
We present products as accurately as possible, but display settings, lighting and natural material variation can create small differences in tone.
How should I care for leather?
Keep leather away from prolonged moisture and heat, avoid overfilling, and store it supported in a dry place. Test any specialist cleaner on a hidden area first.
Orders and payment
Which currency is used?
Prices are displayed in U.S. dollars (USD) unless another currency is clearly shown. Your provider may apply conversion fees.
Which payment methods can I use?
The currently available methods are displayed at checkout. Never send payment credentials through email or a contact message.
Can I change or cancel an order?
Email us immediately with your order number. We will try to help before order processing begins, but cannot guarantee changes after dispatch.
Delivery
Where do you deliver?
Available destinations appear at checkout. If a country or address cannot be selected, website delivery is not currently available there.
How long does delivery take?
Orders are normally prepared within 1–2 business days. Transit estimates depend on the destination and service and are shown at checkout where available.
Will I receive tracking?
A tracking link is emailed after dispatch when the selected service supports tracking.
Who pays duties and import taxes?
Unless checkout says they are included, the recipient is responsible for destination-country duties, taxes and clearance costs.
Returns and refunds
What is the return window?
Contact us within 30 days after recorded delivery. Eligible items must be unused and complete with supplied packaging, tags and accessories.
What if my order arrives damaged or incorrect?
Contact us promptly with the order number and clear photographs of the product, packaging and delivery label. Keep all packaging during review.
When will my refund arrive?
After an approved return is received and inspected, we issue the refund. The payment provider may need another 5–10 business days to display it.
Still need help?
Our Customer Care team aims to reply within two business days, Monday through Friday, excluding public holidays.
Last updated: 31 October 2026
